Privacy and Cookie Policy

Terms & Conditions UAE Store will NOT deal or provide any services or products to any of OFAC sanctions countries in compliance with the law of UAE. United Arab of Emirates is our country of domicile. We accept payments online using Visa and MasterCard credit/debit card in the AED. If “Credit Card Online” is selected as the payment methods then the details on the Customers ID (Card holders ID) should exactly match that of the credit card used to make the purchase.

Privacy Policy:

UAE Store is committed to protecting your privacy. This Statement of Privacy applies to UAE Store Website and governs data collection and usage at UAE Store sites and services; it does not apply to other online or offline sites, products or services. Please read the UAE Store Statement of Privacy. UAE Store is a general audience website, intended for users of all ages. Personal information of all users is collected, used and disclosed as described in this Statement of Privacy. All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties. The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.

Collection of your Personal Information:

As an E-commerce Web site, UAE Store collects personal information, such as your e-mail address, name, home or work address or telephone number. Information collected by UAE Store is used solely for the purpose of billing your online purchases. UAE Store does not collect any information about your computer hardware and software. UAE Store encourages you to review the privacy statements of Web sites you choose to link to from UAE Store so that you can understand how those Web sites collect, use and share your information. We are not responsible for the privacy statements or other content on Web sites outside of the UAE Store Website.

Use of your Personal Information:

UAE Store collects and uses your personal information to process product orders and deliver the products requested. It is possible that UAE Store may also use personal information to inform you of other products or services available from UAE Store and its affiliates. UAE Store may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered. We occasionally hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, processing transactions, or performing statistical analysis of our services. We will only provide those companies the personal information they need to deliver the service. They are required to maintain the confidentiality of your information and are prohibited from using that information for any other purpose. UAE Store does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent. UAE Store may access and/or disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on UAE Store site; (b) protect and defend the rights or property of UAE Store, including its Website; or (c) act under exigent circumstances to protect the personal safety of users of UAE Store or the public. SSL (Secure Socket Layer) Security capabilities of your website: The Website Policies and Terms & Conditions would be changed or updated occasionally to meet the requirements and standards. Therefore the Customers must be notified about these changes as well as the Payment Gateway Provider / NBAD, such modifications will become effective on the day they are posted, and encourage you to frequently review the Privacy Policy for any modifications. All credit/debit cards’ details and all personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

Security of your Personal Information:

UAE Store is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure.

Changes to this Statement:

UAE Store will occasionally update this Statement of Privacy to reflect company and customer feedback. If there are material changes to this Statement or in how Brand Dose will use your personal information, UAE Store will prominently post such changes prior to implementing the change. UAE Store encourages you to periodically review this Statement to be informed of how UAE Store is protecting your information.

Cancellation Policy:

You can cancel any order made within 24 hours of confirming the order. Otherwise UAE Store is not responsible for any cancellation request, the customer will have to pay for that order.

Delivery Conditions:

We are happy to reach your door step all around the UAE. Our team is still processing widening the scope of our delivery to reach our sincere customers across the GCC. We pack each one of your orders delicately and professionally then process a shipment No. we will contact you to arrange delivery at your convenience. Orders placed by 10am ship the following day. Most UAE Store customers in the UAE receive their orders within 2-3 working days of placing them we follow the shipment to make sure it has arrived to you safe and sound. Our logistics partners will try to reach you several times to make your delivery. If unsuccessful, you will receive a notification explaining how you can collect your package. Usually, you can pick up your order package at the courier depot that is closest to the shipping address specified for the order. The Courier Company offers delivery service within Major City limits. Any territory beyond the city limits will fall outside the delivery parameter and we would kindly ask you to pick up your orders from the nearest Courier Company office. At this point, responsibility for loss, breakage and damage passes to you. Ownership of items purchased does not pass to you until payment is received by us in full. You will be asked to sign for acceptance of the goods which makes it understood that the goods were received in good condition. However, if upon opening the package you find something missing or broken, please contact us immediately and a customer care representative will be able to assist you. Once the order has been shipped you will receive a tracking number on your email where you could follow with our courier company. At UAE Store.com we have a streamlined process of delivery. We work with world-class logistics providers to deliver your goods. We are not currently offering self-pick-up options. (Website) will NOT deal or provide any services or products to any of OFAC sanctions countries in accordance with the law of UAE.

Refunds: “My delivery was damaged upon arrival. Can I get a refund?”

If you notice that your item is damaged when it is delivered, we recommend that you notify our Customer Support Team immediately or within 3 days from receipt, stating the order number, time and date of delivery. They will be able to help you by arranging for the item to be returned and a refund to be credited back to you.

How do I get a refund and what is included in the refund amount?

If you wish to return an item, please contact our Customer Support Team as soon as possible. If the item has been returned because it does not fit, you will receive a promo code by way of refund equivalent to the cost of the item. If the item has been returned due to damage or wrong delivery, you will be refunded the cost of the item, the shipping cost and any customs duties incurred. In such circumstances, you will receive a promo code equivalent to the amount to correct the order mistake. All the refunds of any transaction’s amount against any purchase through this website would be refunded to the original mode of payment after the product received by UAE Store’s office. The UAE STORE will the check the item then send the refund amount.

Returns Policy:

As our offers are limited in time and quantities, we are unable to exchange orders. If you purchase an item and would like to return the goods, you are entitled to return them within 7 days of receipt provided that they do not fall under the non-returnable items list below. If UAE Store ascertained the returned goods we will credit to your account or an option that you can buy any products in the Store of the same amount of refund.

The following items cannot be returned:

Accessories * Beauty and fragrances * Home Décor * Handbags * Hosiery * Intimates * Jewelry * Leather goods * Swimwear * Sunglasses * Vintage items * Wallets * Watches. We do our best to describe all the items for sale on the website in detail, paying particular attention to descriptions of color, material and size. In addition, we strive to present them in the most accurate way possible. If, despite all our efforts, your item does not fit or is damaged in any way before you receive it, you can return it to us and we will accept it back provided that it is not used or washed and reaches us in the same condition you received it in. Please note that while the returned item is in transit, it is still your responsibility, and we therefore advise you to send the goods by courier to insure the value of your goods. Items which are not returnable are explicitly marked on the website. This is the case with all accessories, shoes, underwear, swimwear, or products purchased from special campaigns such as clearance offers. Customer Service will be glad to attend your inquiries via email or telephone call within our working hours as listed below. Customer service will reply back with a tracking number if the return reason is within our return policy. Our courier will pick the item from the same place of delivery. We will hold the charges if the item has reached your doorstep with a defect (worn or torn). If you are unsatisfied with the product for any other reason than a defect; you will be charged a return sum of the shipping cost.

Cash on Delivery:

For customers without access to a credit card, we accept Cash on Delivery (COD) as an alternative payment method. Using this service, you can select to pay in cash to the delivery agent upon receiving your order. Please note that since the COD service is costly for us to provide, cash payment orders will be charged an additional AED15 for UAE shipments. Shopping at UAEStore.com could not be safer. We have invested in online security management to ensure that your identity and personal information is safeguarded throughout every shopping experience you have with us. UAEStore.com accepts credit card payments through a secure online server.

General Understanding:

In case of any disputes the law applicable would be based on the UAE Governing Law.

Delivery Conditions

We are happy to reach you at your doorstep all around the UAE. Our team is in the process of widening the scope of our delivery to reach our customers in the GCC region. At UAEStore.com we handle your orders professionally, starting from packing, efficiently issuing shipment numbers, and contacting our customers to arrange the delivery at their convenience. Shipment usually takes 1 to 3 working days for UAE and 3 to 8 days for GCC to reach our customers. In the shipment process our logistic partners will contact our customers several times to ensure the delivery. In the event that our customers do not respond to our logistic partners, they will receive a notification email explaining the process of how to collect their orders where it will be sent to the closest courier depot near them. At this current time delivery services are limited to major cities. Additional fees will apply for remote areas. At UAE Store.com we have a streamlined process of delivery, and we work with world-class logistic providers to deliver your goods. We currently do not provide self-pickup options. Refunds, Returns & Exchange Policy Customers have the right to cancel any order within 24 hours (from/after) receiving the confirmation email. Otherwise UAE Store.com is not responsible for any cancelation beyond the 24 hour time limit, and the payment of that order will not be refundable. As for returning an item, if you wish to return any of our items for any reason, you can do so using our website within Five (5) Days of the purchase date, as long as the item(s), any related accessories and/or tools, and components along with the Original Packaging – are in the original state and condition as when purchased and received. We only offer exchanges and not refunds. My delivery was damaged upon arrival

Can I get a refund?

If you notice that your item is damaged upon delivery, we recommend that you notify our Customer Support Team immediately or within 5 days from the delivery date. Kindly keep your delivery receipt, which states the order number, time and date of delivery. Our team will be able to help you by arranging for the item to be exchanged, as they are no refunds offered.

Exchange is acceptable if:

Item received does not match the item ordered. Item was damaged in any way before receiving the delivery. Customer is unsatisfied and wants to exchange it with another product but agrees on paying the extra delivery charge as well as the price difference. We do our best to describe all the items for sale on the website in great detail, paying particular attention to descriptions of color, material and size. In addition to that, we seek to present them in the most accurate way possible. If, despite all our efforts, your item does not fit the description or is damaged in any way before you receive it, you can return it to us and we will accept it back provided that it has not been used and is returned in the same condition received in. Please note that while the returned item is in transit, it is still your responsibility, and we therefore we advise you to send the items by courier to ensure the value of your goods. Customer Service will be glad to attend to your inquiries via email or telephone call within our working hours as listed below.

Our working days:

Saturday to Thursday our working hours: 9:00 AM to 5:00 PM Customer service will respond as quickly as possible with a tracking number if the exchange at hand meets our returns & exchange policy. Our courier will pick up the item from the same location of delivery. We will hold the charges if the item has reached your doorstep with a defect.

Payment Policy

UAE Store.com provides a Cash on Delivery service only at the cost of 30 AED. All prices are fixed, unless there is a website- wide sale offer.

Product Descriptions

Please note that product colors may vary slightly from those displayed on your monitor. Thank you and Happy Shopping!

What we collect?

We may collect the following information:

Name Contact information including email address Demographic information such as postcode, preferences and interests Other information relevant to customer surveys and/or offers For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather?

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: Internal record keeping. We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@uaestore.com. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to info@uaestore.com. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.