FAQ

I MADE MY FIRST PURCHASE RECEIVED A CONFIRMATION SMS/EMAIL. WHAT SHOULD I DO?

CONGRATULATIONS
on your first purchase with UAEStore.com. You will be receiving an Email/SMS confirming your order, if you do not receive a confirmation on your order dose, please contact the Customer Service Team.

I AM STILL WORRIED! WHAT IF MY ITEM GETS LOST?

THERE IS NO NEED TO WORRY.
An item is only considered delivered when we have your signature on the delivery note and the item is in your hands. . For whatever the reason, if an item does get lost you will receive a full refund of your money if you have paid through electronic means (Credit or Debit Card, other payment cards) and in the event that you chose Cash on Delivery (COD) then you are not liable to make a payment or penalized for a non-delivered item.

OKAY, THIS IS NOT WHAT I BOUGHT?

NEVER FEAR.
We will be correcting your order in this case. Also as a UAE Store.com shopper you have the right to return an item within three (3) days even if it is the exact same item you have ordered so long as it meets our return policies namely being in the same condition received and with the original packaging intact.

DO I GET THE FULL AMOUNT RETURNED/REFUNDED TO ME FOR A RETURNED ITEM?

EASY SOLUTION.
Shipping fees will be deducted from the amount, but you will receive a refund for the balance. This fee will be waived if the item was not as advertised, defective or not functioning as advertised. So basically if it is a return because you have simply changed your mind then the shipping fees will be retained by UAE Store.com and we just refund you the item amount paid. You will be refunded the shipping fees for returned items not in proper working condition or faulty and/or defective.

CAN I REPLACE AN ITEM?

YES INDEED.
You can replace an item with only one Condition: the returned item should meet the Return Policy, and if the payment differs you will be Paying/Refunded the difference in amount.

I AM STILL NOT COMFORTABLE WITH YOU HAVING THIS LEVEL OF INFORMATION ON ME?

CRITICAL REQUIREMENT.
Unfortunately it is required at times, and in the case of Credit Cards we only ask for the front-page of the card. However if you have concerns regarding this you can also opt to use Cash on Delivery (COD).

WHY IS THE COURIER COMPANY CALLING ME?

CONFIRM YOUR DELIVERY.
This is to arrange a delivery time if you are a buyer. Please respond to all such calls in a timely manner so as not to cause a delay in your order. Also please make sure you are available at the agreed time and location confirmed with the courier company to arrange receipt of your order.

I REALLY NEED TO MAKE CHANGES TO MY CONTACT DETAILS SUCH AS USERNAME AND EMAIL ID?

FREE TO EDIT.
You can edit changes to most of your account on your own however for email ID and username please contact the Customer Service Team through the Contact Us page as you cannot do so by yourself

DO YOU HAVE PHYSICAL STORE?

ONLINE SHOPPING.
We are an online E-Commerce website and this allows us to offer you the best value for money, as we don’t have to maintain physical store premises.